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Services

Six disciplines, one layer of your stack. We do email infrastructure and nothing else — which is why we are usually faster at it than a generalist provider.

01 — Service

Email authentication & DMARC enforcement

We take domains from “no records at all” or “a record somebody pasted in 2019” to an enforcing DMARC policy without breaking a single legitimate sender.

  • A full inventory of every system that sends as your domain — CRM, invoicing, payroll, marketing, scanners, the copier in the back office
  • SPF rebuilt under the ten-lookup limit, flattened only where genuinely necessary
  • Dedicated DKIM selectors with 2048-bit keys per sending stream
  • Staged DMARC rollout: p=none with aggregate reporting, quarantine at 25/50/100%, then reject
  • Human-read RUA reports for the first eight weeks — not just a parser dumped in your inbox
  • BIMI groundwork and VMC guidance once alignment is stable

Typical engagement: 3–9 weeks, depending on how many senders turn up.

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Email authentication and DMARC enforcement — Hudson Relay Systems
Platform migrations and cutovers — Hudson Relay Systems

02 — Service

Platform migrations and cutovers

Exchange, cPanel, Zimbra, Google Workspace, IMAP-only hosts — moved into Microsoft 365 or between tenants, with the boring details handled.

  • Pre-flight report: mailbox sizes, shared mailboxes, delegation, calendar permissions, public folders
  • Coexistence period so nothing is stranded mid-move
  • Aliases, distribution groups, transport rules and connectors recreated, not improvised
  • Client-side work: Outlook profiles, mobile reprovisioning, printer and scanner relays
  • Cutovers scheduled evenings or weekends at no premium
  • Two weeks of hypercare after go-live with a direct engineer line

Typical engagement: 2–6 weeks for estates up to 250 mailboxes.

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03 — Service

Mail server administration

For organizations that still run their own MTA — and have good reasons to.

  • Postfix, Dovecot, Exim, and WHM/cPanel mail stacks
  • Patch cadence, kernel and TLS library currency, and a documented change log
  • Queue thresholds, rate limiting, greylisting policy and backscatter control
  • Reverse DNS, PTR, HELO alignment and IP reputation care
  • Backup MX with spool-and-forward so nothing is lost during maintenance
  • Certificate lifecycle with expiry alerting at 30, 14 and 3 days

Delivered as a monthly retainer with a defined hour bank.

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Mail server administration — Hudson Relay Systems
Deliverability recovery — Hudson Relay Systems

04 — Service

Deliverability recovery

The emergency service. Something changed, mail stopped arriving, and nobody can tell you why.

  • Same-business-day triage for active blocklistings where capacity allows
  • Delisting submissions across Spamhaus, SpamCop, Barracuda, SORBS, UCEPROTECT and Microsoft SNDS
  • Complaint feedback-loop enrolment with the major U.S. mailbox providers
  • Seed-list inbox placement testing before and after remediation
  • Content, list hygiene and bounce-handling review for bulk senders
  • A written sender reputation plan so the same failure does not recur

Emergency triage is billed hourly; the follow-up plan is fixed-fee.

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05 — Service

Security, retention and compliance support

Not a compliance certification — practical controls your auditor and your insurer will recognise.

  • Phishing-resistant MFA rollouts and legacy-authentication shutdown
  • Conditional access baselines and break-glass account procedure
  • Journaling, litigation hold and retention labels mapped to your record schedule
  • Quarantine review workflow that an office manager can run in ten minutes a day
  • Quarterly phishing simulations with coaching, not shaming
  • Documented restore tests — a backup nobody has restored is a rumour

Scoped per engagement; commonly bundled into a retainer.

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Security, retention and compliance support — Hudson Relay Systems
Managed monitoring and on-call — Hudson Relay Systems

06 — Service

Managed monitoring & on-call

Alarms on the things that fail silently.

  • Queue depth, deferral rate and bounce-ratio thresholds per domain
  • DNS change detection on MX, SPF, DKIM and DMARC records
  • Certificate and MTA-STS policy expiry watch
  • Blocklist polling every fifteen minutes across 40+ public lists
  • Weekly digest written in plain English, monthly review call
  • 24/7 escalation number for retainer clients

Included with all Managed and Enterprise retainers.

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Boundaries

What we do not do

Being clear about this saves everyone a call.

Bulk email lists

We do not buy, sell, rent or supply mailing lists, and we will not work on campaigns sent to purchased data.

Cold outreach automation

We tune infrastructure for permission-based mail only. Unsolicited bulk sending is outside our scope.

General helpdesk

We are not your all-purpose IT department. We work alongside one, and we are happy to be introduced.

Reselling

No hosting, no licenses, no hardware margin. You buy direct; we stay impartial.

Not sure where to start?

Begin with the baseline audit. Fixed fee, one week, and the findings document is yours whether or not you hire us for the remediation.

Request an audit845-672-7368